The KYC Dilemma: Should companies do KYC in-house or outsourced?

July 20, 2023
The KYC Dilemma: Should companies do KYC in-house or outsourced?

Know Your Customer (KYC) processes are a crucial aspect of doing business in today’s world. KYC helps companies verify the identity of their customers and ensure compliance with regulations and anti-money laundering laws. However, businesses face a dilemma when it comes to implementing KYC: should they handle it in-house or outsource it to a third-party provider?

There are definitely several things to consider among the two options of implementing KYC by yourself or having someone from the outside to do it for you. Not only does this consideration apply to KYC solutions, but also for other high-tech projects that firms are looking to onboard.

In this article, we will explore the pros and cons of each approach to help businesses make an informed decision. By examining the benefits and drawbacks of in-house and outsourced KYC, we hope to provide a comprehensive guide for businesses grappling with this decision. Let’s look into it!

In-house KYC: Pros and Cons

In-house KYC involves performing the necessary checks and verifications using all internal resources. This approach gives businesses greater control and flexibility, allowing them to tailor KYC processes to their specific needs and risk tolerance levels that might vary by industry, company size, and more. In-house KYC can also help companies gain a deeper understanding of their customer base, which can inform decision-making and improve customer experiences.

However, in-house KYC can also have drawbacks. For one, it can be costly, requiring significant investment in technology, personnel, training, and maintenance. Additionally, in-house KYC can be resource-intensive, diverting attention away from other core business activities, which might not look good for many businesses. Moreover, unless a company has the necessary expertise in-house, the quality and effectiveness of its KYC processes may suffer, and in turn comes low return on investment.

The in-house risk management dream-team

Outsourced KYC: Pros and Cons

Outsourced KYC involves delegating the verification process to a third-party provider. This approach can save businesses time and money by leveraging the expertise and infrastructure of vendors specialized in handling KYC. Outsourcing KYC can also reduce the risk of errors and fraud, as specialized providers have access to more sophisticated verification technologies, data sources, and experts.

However, outsourcing KYC can also have drawbacks. For instance, businesses may sacrifice control and oversight over the KYC process, which could lead to compliance and reputational risks. Other than that, many businesses might fear risking business secrets or confidential information that should not be seen or processed by any third-party.

Additionally, outsourcing KYC can be more challenging for smaller businesses with limited resources, as they may not have the leverage to negotiate favorable terms or ensure quality control.

How to Decide Between In-house and Outsourced KYC

Choosing between in-house and outsourced KYC is not a one-size-fits-all decision and can be pretty hard. To solve this problem, businesses need to consider a range of factors, including the size and complexity of their operations, the cost and feasibility of in-house KYC, and the availability and quality of outsourcing options.

To make an informed decision, businesses should conduct a clear cost-benefit analysis that takes into account the upfront and ongoing costs of both approaches, as well as the potential benefits and risks. Businesses should also consider their specific needs and risk tolerance, as well as their ability to maintain compliance and manage reputational risk.


In conclusion, both in-house and outsourced KYC approaches have their advantages and disadvantages. Ultimately, the best choice depends on a range of factors specific to each business. By carefully evaluating the pros and cons of each approach and considering their specific needs and resources, businesses can make an informed decision that balances risk, cost, and control.